Job Category: Community Development & Services, Ontario Works
Job Type: Temporary
Job Location: Kapuskasing

Job Reports To: CDS/Housing Program Manager
Salary: $23.80 – $28.19

Summary

Under the general direction of the Ontario Works Program Manager, the position will provide support to clients and the general public in a caring and respectful manner in accordance with CDSB policies and procedures and CDSB Vision and Values. The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

Key Responsibilities of Position

• Complete intake application by phone, in person, or on-line
• Receive ODSP application for Discretionary Benefits
• Respond to inquiries from clients and general public
• Receive and provide information and documents from clients
• Responsible for scheduling new appointments for, and assigning cases to, Case Managers
• Accept and process payments for OW, Childcare and Housing
• Process Northern Health Travel Grants
• Complete intake for funerals
• Perform reception and filing function
• Compile statistics and reports as necessary
• Assign physical and electronic files to appropriate staff (ie. EVP, applications)
• Complete 3rd party information requests
• Complete electronic and physical file transfers (in/out of District)
• Monitor work queues and transfers tasks as appropriate
• Process and update Housing applications
• Provide clerical support
• Back-up for other case aides/clerks
• Participate as a member of the team
• Other related duties as assigned

Core Competencies

• Interpersonal Skills: Interacts positively with co-workers and others; understands and relates to those around them.
• Planning and Organizing: Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives.
• Teamwork: Provides honest and constructive feedback; demonstrates a willingness to receive feedback from peers.
• Customer Focus: Builds and maintains relationships with customers effectively utilizing products and services offered by the organization; demonstrates an ability to provide excellent service to internal and external vendors.
• Communication: Listens to others and communicates in an effective manner; ensures that important information from management is shared with employees and others as appropriate.
• Adaptability and Flexibility: Responds positively to change, embracing and using new practices or values to accomplish goals and provide solutions.

Core Values

• Client-focused, communication, professionalism, attention to detail, teamwork, empathy, confidentiality, accountability.

Job Requirements

• Excellent writing, communication and customer service skills
• Demonstrated ability in word processing and spreadsheet software
• General knowledge of privacy laws and an understanding on the need to maintain client confidentiality
• Working knowledge of the full range of programs and services delivered by the CDSB including; Ontario Works, Childcare, Social Housing and EMS
• Knowledge of Social Assistance, Childcare and Housing technology or software

Education & Experience

• Two-year diploma in office administration or business administration with related experience OR a combination of education/experience acceptable to the employer
• Relevant experience in the area of social services

Conditions of Employment

• Satisfactory Criminal Records Check
• Use of a vehicle may be required
• Travel may be required
• May be required to work irregular hours
• Must maintain confidentiality
• Bilingualism in accordance with the French Language Services policy
• Confirmation of full COVID-19 vaccination

An Equal Opportunity Employer

CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs.

The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy